Frequently Asked Questions
Do I need a doctors’s referral?
A doctor’s referral is not necessary if self-funded or to claim health insurance, but one is required for motor accident, workers compensation, veterans and Medicare (EPC) treatments.
What should you expect from your initial consultation?
At your initial visit your physiotherapist will perform a thorough physical assessment enabling them to treat your condition appropriately. Your physiotherapist will then discuss your problem(s) with you and specific treatment will be recommended and commenced to help solve your problem. Please arrive 10 minutes early to fill out initial paperwork, so you will have this completed before your appointment.
Do I receive a rebate for physiotherapy treatment from my Private Health Insurance Fund?
If you are in a Private health Insurance Fund and are covered for Ancillary Cover or “extras’’ then you will be eligible to receive a rebate. Currently there is only limited funding for treatment of chronic conditions via Medicare. We are also BUPA Members First Healthcare Provider leading to less gaps for any of our physiotherapy services. Costs vary for assessment, treatment and hydrotherapy, and within insurance companies there are different levels of cover so we cannot anticipate your gap fee. We recommend that you ring us for charges and contact your insurance company to find out the gap fee.
If I am covered by my Private Health Insurance Fund how do I claim for my treatment?
At our clinics we use an electronic payments and claiming system called HICAP’s. This system allows you to automatically claim your rebate from your Health Fund immediately following your treatment. All you need is to present your Health Fund Card to one of our receptionists who instantly process your claim. Once this is completed all you are required to do is pay the ‘gap amount’ (the difference between the treatment fee and the rebate you received from the Health Fund). This can be paid with cash, cheque, credit card or EFTPOS.
Is physiotherapy covered by Medicare?
There are some provisions for limited physiotherapy costs to be covered under Medicare. To qualify for this you must be suffering from a condition that has been present, or is likely to be present for at least 6 months and your GP must be currently using a personally managed EPC (Enhanced Primary Care) multidisciplinary plan. If you meet these two criteria then this may enable you to receive up to 5 Medicare funded treatments per year. To find out all necessary details ask your GP or contact us for more information.
What are the costs and the gap fees?
Costs vary for assessment, treatment and hydrotherapy, and within insurance companies there are different levels of cover so we cannot anticipate your gap fee. We recommend that you ring us for charges and contact your insurance company to find out the gap fee.